Do the employees fulfil the expected standards of quality in their contacts with the customers?
Mystery Calls service aims to study the attitude and behaviour of your employees towards the customers. The impact that the first...
Obiective:
La finalul cursului, participantii vor fi capabili:
1. Sa demonstreze o comunicare autentica in lucrul cu clientii
2. Sa identifice bariere in comunicare si sa gaseasca solutii pentru depasirea acestora
3. Sa demons... 750
